What customer support and training does the business intelligence firm offer?
Staying ahead demands cutting-edge technology, strong customer support, and extensive training. The degree of support a business intelligence (BI) provider offers to its customers is just as important to its success as the complexity of its toolkit. This article examines the customer service and training programs provided by a well-known business intelligence (BI) firm in the US.
Channels for Customer Support
A trustworthy BI provider is aware that technical problems and inquiries might occur at any moment. Consequently, it provides a wide range of customer service channels to guarantee that customers obtain help in a timely manner. Usually, these channels consist of:
24/7 Helpdesk
To handle critical issues, you need a helpdesk that is open around-the-clock and responsive. Assistance is guaranteed to be accessible to clients at all times by phone, email, or a special web site.








